Overview
Due to the custom nature of our work, all sales are final. Returns accepted only if the item arrives damaged.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@mtrusticwoodworks.com.
Shipping returns
For instructions on how to return your product, please contact us at shop@mtrusticwoodworks.com
Need help?
Contact us at shop@mtrusticwoodworks.com for questions related to refunds and returns.